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Privacy Policy

1. Who we are

This Privacy Policy describes how Shiverblade Studios (“we”, “us”) collects and uses personal information on shiverblade.com and ashbane.com (the “Websites”).

Contact: support@shiverblade.com, or our contact form: https://www.shiverblade.com/contact.

 

2. Personal information we collect

Depending on how you use the Websites, we may collect:

  • Information you provide: name (if provided), email address, and the contents of messages you submit via email or contact forms.
  • Newsletter information: email address and consent/opt-in records if you subscribe.
  • Technical data: IP address, browser/device information, and basic server logs (used for security and reliability).
  • Cookies/analytics information about how you use the Websites (see Section 6).

 

3. How we use your information

We use personal information to:

  • Respond to inquiries and provide support when you contact us.
  • Send newsletters / product updates where you have opted in. (You can unsubscribe at any time.)
  • Operate, secure, and improve the Websites (e.g., preventing fraud/abuse, debugging, performance).

 

4. Legal basis / authority for processing

We process personal information based on:

  • Your request / our legitimate business interests in responding to messages you send us and maintaining the Websites.
  • Consent for marketing emails/newsletters (opt-in). Canadian anti-spam rules require consent and an unsubscribe method in commercial messages. If you withdraw consent, we will stop sending marketing emails.

 

5. How to withdraw consent / opt out

Newsletter: use the unsubscribe link in any email. We will honor unsubscribe requests within applicable legal timeframes.

Other communications: contact us via https://www.shiverblade.com/contact/ or at support@shiverblade.com.

 

6. Cookies and analytics

We do not use analytics cookies.

 

7. Sharing and third parties

We do not sell your personal information. We may share personal information with service providers who help us operate the Websites and communications, such as:

  • Website hosting / infrastructure: Amazon Lightsail
  • Email/newsletter provider: Mailerlite

These providers are only permitted to use personal information to provide services to us.

 

8. International transfers

Our service providers may process information outside your province/state/country. When this occurs, information may be subject to the laws of those jurisdictions.

 

9. Retention

We keep personal information only as long as necessary for the purposes described above, including:

  • Inquiry messages: typically retained for 12 months unless needed longer for operational/legal reasons.
  • Newsletter records: retained until you unsubscribe, and then we may keep minimal suppression records to respect your opt-out.

 

10. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

 

11. Your privacy rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent for marketing. Contact us at support@shiverblade.com or https://www.shiverblade.com/contact to make a request.

 

12. Children

The Websites are not intended for children under 16. We do not knowingly collect personal information from children.

 

13. Changes

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent version.